Manage every request, hit your SLAs, empower agents with a connected knowledge base, and give your support team the tools to deliver exceptional service — all in one platform.
From the first request to final resolution — every step is tracked, every agent is informed, and every SLA is visible.
Customers fill in a structured intake form with all the info your team needs. No back-and-forth. The request lands in the queue with the right category, priority, and owner.
The agent sees the full ticket, can search the Knowledge Base for answers, and uses the Luxon AI to draft a reply. They respond on the first touch — not the third.
Every ticket shows time remaining against its SLA. Managers get alerts before breaches. High-priority tickets escalate automatically before they become a problem.
Track resolution time, agent performance, and recurring issue patterns on live dashboards. Use the data to improve your knowledge base and reduce repeat tickets.
From the first request to final resolution, every Llumo feature is designed to help support teams respond faster and resolve more on the first try.
Every request lands in a structured queue with priority levels, categories, and assignees. Nothing falls through the cracks — every request has a clear owner and status at all times.
Set SLA targets by priority level and get automatic alerts before deadlines are breached. Managers see response and resolution times across the whole team in real time.
Give every agent instant access to FAQs, troubleshooting guides, and product documentation. Faster answers, consistent responses, fewer escalations — searchable by the whole team.
The Luxon AI drafts replies, summarizes ticket history, and suggests solutions based on your knowledge base — cutting handle time and helping newer agents respond like experts.
Build structured forms so customers submit requests with all the information agents need upfront. Reduce back-and-forth and resolve issues on the first reply, every time.
Track open tickets, resolution rates, SLA compliance, and agent performance on live dashboards. Share reports with management to demonstrate team impact and identify bottlenecks.
Use Academy to onboard new support agents with product knowledge courses and certification paths. Reduce ramp time and improve first-contact resolution rates from day one.
Escalate complex cases to engineering or product in Team Chat without leaving your workspace. Share ticket context directly in a thread so experts can resolve it fast.
Auto-assign requests by category or priority. Set rules to trigger follow-ups, escalations, or status updates — so your team spends time solving problems, not managing queues.
Llumo gives your support team everything needed to hit the three metrics that actually define a great support operation.
SLA timers on every ticket, AI-drafted first replies, and structured intake forms mean agents respond faster on every ticket — without cutting corners on quality.
Agents pull answers from the Knowledge Base and Luxon AI — the same source of truth every time. Consistent, accurate responses that build customer trust with every interaction.
Live dashboards show managers queue health, SLA compliance, and agent performance at any moment. Spot issues before they become crises. Report confidently to leadership.
Every Llumo tool is connected — agents have the context, knowledge, and communication they need in one place, not spread across five apps.
Structured ticket queues, SLA tracking, priority routing, and custom intake forms built for modern support teams.
A searchable wiki where agents find answers instantly — and where you can build a comprehensive internal help center.
Draft replies, summarize ticket history, and suggest resolutions drawn from your knowledge base — at AI speed.
Track SLA compliance, ticket volume, resolution times, and agent performance on live support dashboards.
Train and certify support agents with product knowledge courses. Reduce ramp time and boost first-contact resolution.
Escalate tickets to engineering and product instantly. Keep internal support conversations organized and searchable.
Join support teams who cut resolution times and improved satisfaction by bringing everything into one connected Llumo workspace.